Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases of Vocallie subscriptions and wallet top-ups. Payments are processed by our payments provider, Paddle, who acts as the Merchant of Record; approved refunds are returned through Paddle to your original payment method.

30-day money-back guarantee

We stand behind Vocallie. If you are not satisfied with your first paid subscription, you may request a full refund of that subscription payment within 30 days of the charge — no forms and no runaround. Email hello@vocallie.com from your account email and we’ll process it.

Subscriptions after the first period

You can cancel anytime from your account; cancellation stops future renewals, and your plan stays active until the end of the current billing period. Renewal charges after the initial 30-day window are generally non-refundable, except where required by law. If a renewal charged unexpectedly, contact us within 7 days and we’ll review it in good faith.

Wallet top-ups & usage

Wallet balances are used to pay for calling usage (overage minutes, phone numbers, and add-ons). Amounts already consumed for usage are non-refundable. Unused wallet balance may be refunded at our discretion where required by law; consumed telephony and AI usage cannot be reversed.

How to request a refund

• Email hello@vocallie.com from your registered account email.
• Include your account/business name and the approximate date of the charge.
• Approved refunds are issued through Paddle to your original payment method, typically within 5–10 business days.

Contact

Questions about a charge or refund? We’re happy to help — reach us at hello@vocallie.com.